Exchange Policy
Exchange Policy
For exchanges on non-defective items, the item must be in its original, unopened packaging and/or have tags intact, and be unused.
A request must be made via email within 7 days to the Caribbean Shop website before the Item is dropped off for a replacement at Caribbean Airlines Head Office at Iere House, Golden Grove Road, Piarco, Trinidad W.I. Monday to Friday between the hours of 9am to 3pm. There are NO exchanges or returns on personal garments (jerseys).
If an item is damaged or has a manufacturer’s defect upon collection, you can return the item within 7 days of receipt.
- Once you have made the request via email to the Caribbean Shop website to return an item/s purchased, you are required to drop the package off at Caribbean Airlines Head Office at Iere House, Golden Grove Road, Piarco, Trinidad W.I. Monday to Friday at the agreed time stated in the email.
- The item/s and your receipt must be available at the time of return. Please note that item/s must be returned in their original condition, with all tags attached, and must be in the original undamaged box and/or packaging.
- A Caribbean Airlines representative will examine the item/s and will confirm that the purchase was made through the website. Once the item is confirmed damaged, defective, or otherwise unsatisfactory, the customer will be given a replacement item/s.
- If the customer is not able to collect the replacement item/s at the time of review by a Caribbean Airlines representative, the replacement item/s will be delivered free of charge to the last address provided in Trinidad and Tobago.
- If the customer does not want a replacement item and requests a refund, a credit note will be processed for the total amount of the order which will be valid for 30 days upon receipt.