Return / Refund Policy
Return/Refund Policy
If an item is damaged or has a manufacturer’s defect upon collection, you can return the item within 7 days of receipt.
To initiate a return/refund, contact D’ Caribbean Shop via email at caribbeanshop@caribbean-airlines.com and include the following information:
- Full name on order
- Full name on credit card
- Mailing address
- Credit card information (Visa or Master Card), Expiry Date
- First 6 numbers of credit card
- Last 4 numbers on credit card
- Contact number (mobile)
- Order confirmation number
- Whether you want to return the item and exchange it for a new one or return the item for a refund
- Description of defect/ reason for return
- Snapshot of the transaction from your online banking statement
- Refund amount
- Date and time you intend to return the item to Caribbean Airlines Head Office
Once you have submitted the request via email to the D’ Caribbean Shop website to return/exchange an item/s purchased, you are required to drop the package off at Caribbean Airlines Head Office at Iere House, Golden Grove Road, Piarco, Trinidad W.I. between Monday to Friday at the agreed time stated in the email, between the hours of 9:00 a.m. and 3:00 p.m. EST.
To be eligible for a Return, the item/s to be returned and your receipt must be provided to the D’ Caribbean Shop Agent at the time of return. Please note that item/s must be returned in their original condition, with all tags attached, and must be in the original undamaged box and/or packaging.
When you arrive at Caribbean Airlines Head Office to return your item, a D’ Caribbean Shop representative will examine the item/s and will confirm that the purchase was made through the website.
Once the item is confirmed damaged, defective, or otherwise unsatisfactory, the customer will be given a replacement item/s. If the customer is not able to collect the replacement item/s at the time of review or when the replacement item is available for collection by D’ Caribbean Shop representative, the replacement item/s will be delivered free of charge to the last address provided in Trinidad and Tobago.
If the customer does not want a replacement item and requests a refund, the refund will be processed and issued within 10-21 working days after our communication of the refund approval, providing all the necessary documents to process your refund are attached and internal validation procedures are completed.
You will be eligible to receive 100% refund for items that are damaged or have a manufacturer’s defect. Refunds requested for non-damaged items will be subject to a restocking fee of 10% which will be deducted from your total purchase price.
Please note:
We are not responsible for lost or stolen items during the return shipping process.
Any items that are returned to us that do not meet our return policy criteria will not be eligible for a refund or exchange and will be returned to the customer at their expense.
If you have any questions or concerns about our return/refund policy, please do not hesitate to contact our customer service team at caribbeanshop@caribbean-airlines.com We are here to help and are committed to providing the best possible service to our customers.